The Vean – a superbly restored Georgian lodge – has new managers who aim to develop existing business strands and open up new ones which will see the eight luxury bedrooms fully occupied throughout the year.
Nestled in stunning countryside at the heart of Cornwall’s historic Caerhays estate, The Vean offers five-star accommodation and attracts a wide range of guests – from shooting parties and corporate teams to wedding guests and walkers.
Karl and Nicola Humphries want to build business in all these areas and want it to become widely known for its five-star accommodation and catering.
“We have the potential to be full all year and the way we do that is through excellent service. When people come here we want them to feel they have all the time in the world and they get nothing but the best treatment,” said Karl.
Moving to the Vean is a big departure from Karl’s last job which was food and beverage manager for a five-star holiday park “where the idea was to get people in and out as quickly as possible.”
Not so at The Vean, where, he said:
“Service and quality are our main priorities. There is a definite market for it and we intend to tap into it.”
Nicola has worked in social care for 32 years and for the last 15 years in senior management.
She and Karl have worked together in the past and they are both enjoying the challenges that managing The Vean introduces.
“My passion is cooking and I will start taking on more here, such as private functions. It is something I am used to doing and it will become part of what The Vean offers guests.
“We both enjoy the social side of the hospitality business and The Vean requires us to have the skills to cater for any occasion – from the very formal to the more relaxed. But all times, customer service is paramount.”
Lucinda Rimmington, The Vean and Caerhays marketing manager, said The Vean offered a unique blend of good service, great facilities and superb location that many guests already took full advantage of.
“It is a package that will now bring more people in and that in turn will be very beneficial for the local economy as guests seek out local restaurants and pubs, tourist attractions and shopping centres,” she said.
The Caerhays estate lies on the southern coast of Cornwall, between Mevagissey and St Mawes and offers the visitor wonderful gardens, woodland walks and totally unspoiled beaches of the Caerhays estate.
And at its heart is Caerhays Castle, which is open to the public* and is of great interest from an historical and architectural viewpoint.
Caerhays has an international reputation for its camellias and rhododendrons and is home to a national magnolia collection.