"Thank you very much for my lovely strawberry tree, which I received on Wednesday. It looks in lovely condition and I was very impressed with your packaging.
"I sent a question via e-mail and had a very quick response. I had sent similar questions to 2 other nurseries and you were the first to reply so that is one of the main reasons I went with you. You also had what I was looking for."
"Have visited your nursery several times whilst on holiday and always find something 'new' to buy."