"I really like receiving your catalogue, I can look through it carefully before I start to place an order on line, there is such a choice of plants it would be difficult to make a decision without the studing the catalogue first"
"I am returning to you as a result of the high quality of plants you supplied last time - and I know what I am talking about having been in the trade and purchased thousands of pounds worth of stock from many different suppliers. I don't often give praise - but well done!"
"Hi, what service! You are to be congratulated on your customer service. The quality of the replacements is really good and thank you for sending 2 plants."