"I just wanted to let you know that the consignment of shrubs you sent me arrived yesterday lunchtime in excellent condition. I was very impressed by the thorough and careful way you packed them."
"This is to let you know that the Cotoneaster Exburiensis I ordered from you arrived as expected and in good order. It was very well packed – thank you.
Dr Brian V Smith
"I was impressed how I was called to say a tree was out of stock and 3 alternatives were suggested, to which I accepted. "