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Customer Quotes

"
I wish to praise the Customer Service from Sally and Alison who have kindly been emailing me this morning to discuss and offer an alternative plant. This is customer service at it’s very best.
"
Dee Giblin - 13 Jul 2013
"
I took delivery of 8 Bamboo and 1 Cotinus and it is only fair to say that all these plants were delivered in excellent condition which was obviously down to your packing and the care of the delivery teams. All the plants are thriving. Many thanks.
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Gareth Holden, Pembrokeshire - 13 Jul 2013
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I have received my order and it was perfect, from the fantastic packing to the beautiful plants. I will certainly order again and will recommend you to everyone I know. Thank you.
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Gill Reeves - 13 Jul 2013
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Thank you for the strong looking plants received. They are planted out and I am sure will give much pleasure.
"
Pauline, North London - 13 Jul 2013
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thank you for a trouble free shopping experience.
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Burncoose Customer - 12 Jul 2013
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A couple of bits were out of stock but a lovely lady phoned me and went through alternatives including waiting for me to look on google if the pictures weren't available on burncoose site.
"
Burncoose Customer - 11 Jul 2013
"
I really like burncoose this is my 3rd big order, staff have always been really helpful, i know the delivery can seem pricey but if you consider time to travel to garden centre, find plants and cleaning of the car afterward it isn't so bad especially on a big order.
"
Burncoose Customer - 11 Jul 2013
"
Very impressed with your website, along with prompt delivery and friendly staff on telephone. Thank you Burncoose and will continue to use you.
"
Burncoose Customer - 08 Jul 2013
"
Very interesting website from a beautiful part of the country.
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Burncoose Customer. - 07 Jul 2013
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Great site with helpful gardening advice - thanks
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Burncoose Customer - 06 Jul 2013
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I had to ring you to complete the payment part pf the order otherwise it was very good
"
Burncoose Customer. - 03 Jul 2013
"
Dear sir, I would like to complain about my experience with Burncoose Nurseries. I mean how dare you be so polite and helpful when I phoned to order my Fuchsia? All this efficiency is just a disgrace and not something I'm used to. And then, to add insult to injury, my plants arrived Just two days later.... Well wrapped, In perfect condition and according to my instructions. Whatever next?? I hope you have the decency to rectify the above atrocities before I place my next order with yourselves and that you have the courage to display this complaint on your website so as to deter others from having the same pleasant experience I endured. Yours pleasantly disgruntled of Brentwood, Dr. B. Bracken
"
Dr B Bracken - 01 Jul 2013
"
Super amazing variety of plants, excellent easy to navigate website and love to be able to pay with PayPal. Look forward to receiving my first order. Thanks kelly
"
Burncoose Customer - 30 Jun 2013
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You have a wide selection and a provide good quality plants
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Burncoose Customer - 28 Jun 2013
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Very efficient and good value
"
Burncoose Customer - 27 Jun 2013
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Thought the Magnolia tree very good value
"
Burncoose Customer - 27 Jun 2013
"
EXPENSIVE PLANTS, BUT EXCELLENT QUALITY AND ALWAYS WELL PACKAGED.
"
Burncoose Customer - 26 Jun 2013
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Brilliant service. excellent quality of plants
"
Burncoose Customer - 24 Jun 2013
"
As I am a novice gardener with a garden that needs completely replanting I found your border selections ideal - plus all the information regarding each plant was clear and helpful so I could easily select the most suitable plants for me. Yours is the best website I found for this. I now feel confident that I will have two new and exciting borders that will support bees and butterflies. Well done!
"
Burncoose Customer - 21 Jun 2013
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Steve was very helpful on the telephone
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Burncoose Customer - 18 Jun 2013
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Always completely satisfied with your service and the quality of the plants, thank you.
"
Burncoose Customer - 17 Jun 2013
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Liked the quick delivery. Pleased that you listed bee and butterfly friendly plants.
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Burncoose Customer - 15 Jun 2013
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No problems encountered - all very straightforward.
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Burncoose Customer - 15 Jun 2013
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This is the second time I have ordered a hard to find plant so if someone was having difficulty tracking down a specific item I would send them to this website
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Burncoose Customer - 15 Jun 2013
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Many thanks for the speed and efficiency delivering my order of Paulownia tomentosa. Regards.
"
Sonia Wood - 10 Jun 2013
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I have just finished putting in the absolutely first class roses. This now completes the long border all bought from you. They camE perfectly packed, I could not be more pleased and thank you and your staff for the care you have taken. Again thank you.
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Philippa Mandeville - 10 Jun 2013
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I had to contact you to thank you for the superb way my plants arrived. They are now planted in my garden and look wonderful. Please thank whoever is responsible for packing as they do an excellent job.
"
Nick Cracknell - 10 Jun 2013
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Just to let you know that my three trees arrived today in splendid condition. It is the real test of a company how they deal with a problem. So many thanks for your help.
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Guy Mansford - 10 Jun 2013
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I recently received my order and just want to express my thanks for the prompt attention and delivery, which I greatly appreciate. The two boxes arrived with the plants looking just as though they had been collected straight from the nursery, what marvellous packing. Sincere thanks form a very satisfied customer.
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E Achison Aiken, Co. Fermanagh - 10 Jun 2013
"
I just wanted to thank you so much for the replacement Acer that arrived completely intact this time! I am so very please with the response from yourselves over this matter. Great service. The new Acer is a delight. I will definitely be ordering from you again. Thank you onCe again.
"
Lynda Hickman - 10 Jun 2013

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Burncoose Nurseries: Gwennap, Redruth, Cornwall TR16 6BJ
Telephone: +44 (0) 1209 860316 Fax: +44 (0) 1209 860011 Email: info@burncoose.co.uk
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