Due to very high order volumes, there is an order limiting system in place at present. At present orders are taking a week to process. Please be aware that courier deliveries can be delayed, due to high volumes.
Customer Quotes
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"
My last order some years ago was such good quality and all the trees and shrubs have done well. I think your selection of varieties is larger than others I've looked at."
Burncoose Customer - 17 Mar 2021"
Plant was out of stock. emailed you to find out when new stock might be in, and received a reply within 24 hours"
Burncoose Customer. - 17 Mar 2021"
Plant out of stock but easy to request email when back in stock and order"
Burncoose Customer. - 16 Mar 2021"
Thank you for your quick response when I enquired about a shrub I wanted information on "
Burncoose Customer. - 15 Mar 2021"
Very helpful and relaxed and knowledgeable telephone staff. "
Burncoose Customer. - 14 Mar 2021"
I appreciate that you currently still produce a catalogue. It is much quicker to look through a catalogue than a web site."
Burncoose Customer. - 14 Mar 2021"
Thank you for the ease of using your website and ordering process"
Burncoose Customer. - 13 Mar 2021"
None. The information on the plants available is excellent."
Burncoose Customer. - 13 Mar 2021"
Query on order delivery time, with current restrictions, quickly resolved"
Burncoose Customer. - 11 Mar 2021"
Great service and plant quality. Ideal now I have moved and starting garden creation again"
Burncoose Customer - 11 Mar 2021"
Can't think of anything. It seems a very professional site"
Burncoose Customer. - 11 Mar 2021"
I wasn't able to place order online, I could get my goods into the basket but they system would not let me place the order. So I emailed about not being able to place my order. The email response was brilliant
very helpful, it felt welcoming and personal. Finally I rang and placed my order that was dealt with by a lovely friendly lady. So now awaiting delivery if my plants, plants that I have been looking to buy for years so very excited. Thank you"
Burncoose Customer - 11 Mar 2021"
Hello, I have a very virulent form of honey fungus in my garden and I find it so extremely useful, that you list some plants as largely resistant. No other site offers this, that I have come across. I shall return to your website as my garden develops and I require additional plants. Thank you"
Burncoose Customer - 09 Mar 2021"
Thank you for stocking unusual varieties. I went all over the web in search of things and came back here because of the choice, fair price and informative videos."
Burncoose Customer. - 08 Mar 2021"
I'm a committed fan of Burncoose: lots of choice, plants arrive in excellent condition. "
Burncoose Customer - 08 Mar 2021"
The plant categories and descriptions are very clear. The system of putting in an email address when plants are not yet available is also very straightforward.
Thank you for making plant buying such a pleasure and for continuing to grow fantastically healthy and interesting specimens."
Burncoose Customer - 06 Mar 2021"
No, when I found the shrubs I wished to buy, the information and advice provided is very informative. "
Burncoose Customer - 06 Mar 2021"
Was very pleased with my purchases last year and the very prompt delivery. "
Burncoose Customer - 06 Mar 2021"
Very helpful operator over the phone"
Burncoose Customer - 05 Mar 2021"
Thank you Fiona for your time and patience on the phone."
Burncoose Customer - 05 Mar 2021"
I was so pleased with my first order. Your delivery costs are high but everything was so well packed that I thought it was worth the extra cost"
Burncoose Customer. - 05 Mar 2021"
No I found it thoughtfully set out and efficient"
Burncoose Customer. - 05 Mar 2021"
I am ignorant about buying plants but I loved the options when navigating your web site "
Burncoose Customer. - 04 Mar 2021"
Excellent customer service. Christine was friendly, knowledgeable and helpful - first class service - thank you"
Burncoose Customer - 04 Mar 2021"
The quality of your plants and the excellent packaging and efficient and quick delivery is just the ticket thank you??"
Burncoose Customer - 03 Mar 2021"
No, Burncoose website is one of the best in providing plant and cultivation details."
Burncoose Customer - 03 Mar 2021"
I have spoken to a member of staff by phone and that was a good experience too. Carry on what you are doing you are doing well."
Burncoose Customer - 03 Mar 2021"
The website is brilliant. Plant care and instructions wonderful thank you."
Burncoose Customer - 03 Mar 2021"
I tend to find your plants are bigger and healthier than some of the mail order companies I use, and well packages."
Burncoose Customer - 03 Mar 2021"
I have found your plants a little bit more expensive than at some other nurseries but they have arrived well packed, well potted and in really good condition so worth the extra."
Burncoose Customer - 02 Mar 2021
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