6th January 2021. In line with the current government lockdown rules, Burncoose Nurseries is closed to visitors. However at present we are able to offer click and collect to local customers. This will be weekdays only, not weekends.
Mail order is continuing as normal. However please allow extra time for the couriers to deliver, once despatched from us. Sorry to say that some depots are experiencing high volumes of traffic, also staff shortages.
Customer Quotes
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None really, but phoned with a minor one about picking up whilst on holiday in the area. The pleasant lady was most obliging"

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Probably could have bought elsewhere but you havd given excellent service previously, so voting with our feet!"

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Liked the way the a-z worked as well as having ways to browse suggestions by mnth"

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The plants are for my mum who lives on the other side of the world to me so I'm very happy to be able to give her a piece of the orient for her garden. Thank you!"

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Need to delay delivery, very helpful phone call to the nursery"

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I phoned your No. and was traeted most helpfully. The order is progressing. I think it was Steve. Top marks"

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Would not accept my order because my email address was already registered. Said it would send me a password but didn't. Eventually placed order by phone."

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I found the answers to my e-mails as to what I could order for a small garden very helpful. Hence my order. Thank you Patricia"

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I just like the variety of plantrs you stock"

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Always easy to contact you by phone. Everyone helpful."

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Had trouble filling in order form cos of email address, but that could have been me!! but contacted you and you were very helpful and resolved situation while I was on the phone. ps I dont want a catalogue thanks"

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Excellent catalogue and website matched by first class customer service."

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Looking forward to receiving my order - the last lot were very good"

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NONE BUT MAY I COMMENT: YOUR NEW WEBSITE IS A GREAT IMPROVEMENT ON PREVIOUS"

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Always pleased with the packing."

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Really pleased with the plants that were delivered today(wed) I only ordered them on Sunday. Thanks."

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Having three large free text fields for gift message, instructions to your packing department and instructions to the delivery driver is outstanding. I use a wide variety of websites for shopping and I've never seen this excellent feature anywhere else."

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No it's fine and is backed up by a good telephone service. "

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I was amazed how quickly my order was delivered and the excellent way the plants were packed."

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Thank goodness you offer PayPal as a form of payment-so much simpler and secure."

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Very excited. Your plant selection is extremely good."

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Excellent website! "

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Excellent range of plants"

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We had a recent visit to your nursery near Redruth, and found your staff extremely helpful."

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Thus far, I'm perfectly satisfied ... and like the fact that I've had an easy opportunity/facility to give a customer's initial view of experience on your (and competitor's) website."

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I so appreciate a web site that does what it says on the tin! I also appreciate the help given if a problem is encountered even a while after receiving your plants."

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One of the clearest sites for ordering plants, maybe even the clearest."

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delighted I found the plants I ordered from you and looking forward to receiving them. Overall a very pleasant experience."

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all is easy to find
clear descriptions of plants"

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Excellent range including some harder to find plants. Hence use. "

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