6th January 2021. In line with the current government lockdown rules, Burncoose Nurseries is closed to visitors. However at present we are able to offer click and collect to local customers. This will be weekdays only, not weekends.
Mail order is continuing as normal. However please allow extra time for the couriers to deliver, once despatched from us. Sorry to say that some depots are experiencing high volumes of traffic, also staff shortages.
Customer Quotes
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Nice site. Great selection of plants. "

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Your plants arrive in the best packaging I have yet found with on-line ordering of plants."

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none and good customer service after delivery"

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My Password was a bit of a problem. Sorted very quickly though. "

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Pleased to see you are using Paypal now. Will definitely reorder using this. Excellent service."

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did phone order in the end , lovely lady took order, very helpful"

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Living in the Channel Islands it can be difficult to get unusual plants of a good quality and at a realistic price. Burncoose managed all three!"

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Wonderful selection of plants. Catalogue is really helpful when choosing.
Easy to go to website when I have browsed catalogue."

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The last three shrubs I purchased from you are doing really well and are growing at a great rate! You certainly have quality plants. I have not had a chance to plant my order from you last week . . . . it has been too hot."

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I also contacted by telephone and found your advisor to be very helpful & friendly. Customer service was excellent."

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No. Your website is just about perfect."

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Only when ordering one plant and I could not order it, so I phoned your number and a very helpful man tweaked the website, so the problem was fixed."

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Placed order with Allison earlier today over telephone which was a very pleasant and successful experience. We'll be back! "

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Searching for a non fashionable plant I found you with Alta vista. You were close to the top of my website list."

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Looking forward to next year's catalogue, it is nice to dip in and out of it and to plan the garden."

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Lovely selection of plants very clear pictures and info ~ ordering was very easy ~ took seconds."

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Was especially looking for this plant and your nursery came at the top of the list when I typed it into Google. I have heard of you though."

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have known of you for many years"

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always able to go out shopping, but I am housebound now, thanks to online shopping."

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I particulary like the information boxes about the current month found on the index page."

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I have bought previously from Burncoose and was very impressed. Having also visited while on holiday-even more impressed. All staff encountered superb! We were even shown packing department-lovely staff with superior skills. Thank you."

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Your web site is bright and very colourful."

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The plant arrived in perfect condition .Without question the best mail order (and we have had many) to date so thank you "

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Really impressed with your nursery"

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Lady on telephone very helpful."

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Excellent service"

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I bought a plant back in January which died. Your service and helpfullness has been very good and a new tree arrived today - looking good. Thank you"

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Excellent selection of trees and plants.
Trusted seller."

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I have been searching for these two plants for some weeks and cannot believe how easy it was to find them and order them on your excellent website, thank you so much"

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Shopping basket emptied rather than updated when change made, on one occasion, but 'recently viewed' list enabled speedy recovery."

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