15th February, we are pleased to say that the nursery and gardens are open to visitors. We are also still offering click and collect orders from the website. Mail order is continuing as normal. However please be aware that courier deliveries can be delayed, due to high volumes.
Packing and Delivery
From our nursery safely to your door.
Smaller orders are dispatched by guaranteed 24-hour service which is traceable and insured. The 24-hour service applies to working days and not weekends. All larger orders are dispatched by overnight courier to arrive on the next working day.
It is rare for any two larger mail orders to be identical so packing individual orders which might contain a 2 metre tree as well as shrubs and herbaceous plants is a skilled business.
We have designed our own boxes for smaller orders of 1,2 or 3 herbaceous plants, shrubs and climbers. These boxes no longer need the addition of shredded paper. However, there is no such thing as a standard box for larger orders and the skill of our packers is to ensure that plants are secure and fully protected for shipment.
Many customers are concerned about the risks of damage in transit. Our experience is that breakages are thankfully very rare and we hope that this is in no small measure due to the experience and expertise of our packing department.
Orders over £320.00 or containing specimen sized plants are now normally sent on pallets. These pallets are quicker and easier to despatch with less packing materials and more protection for your plant, again by overnight courier.
During the course of one year we will despatch separate orders to well over 20 different countries.
Smaller orders are dispatched by guaranteed 24-hour service which is traceable and insured. The 24-hour service applies to working days and not weekends. All larger orders are dispatched by overnight courier to arrive on the next working day.
It is rare for any two larger mail orders to be identical so packing individual orders which might contain a 2 metre tree as well as shrubs and herbaceous plants is a skilled business.
We have designed our own boxes for smaller orders of 1,2 or 3 herbaceous plants, shrubs and climbers. These boxes no longer need the addition of shredded paper. However, there is no such thing as a standard box for larger orders and the skill of our packers is to ensure that plants are secure and fully protected for shipment.
Packing Single Plant
Packing Multiple Plants
Packing a Pallet
Orders over £320.00 or containing specimen sized plants are now normally sent on pallets. These pallets are quicker and easier to despatch with less packing materials and more protection for your plant, again by overnight courier.
During the course of one year we will despatch separate orders to well over 20 different countries.
Julie - Lower Packing Shed
Despatch Co-ordinator
Despatch Co-ordinator
The Packing Shed Crew
Louise - Higher Packing Shed
Despatch Co-ordinator
Despatch Co-ordinator
Single tree box
Orders ready for despatch
Order on pallet
We have two packing sheds. The higher packing shed deals with larger orders, trade orders and any order which contains a specimen shrub or tree and the lower packing shed deals with smaller orders which typically contain 3 or 4 smaller plants or shrubs.
The Lower Packing Shed
The Lower Packing Shed
1. Customers plant prior
to despatch.
to despatch.
2. Bagging of plant to prevent water loss, this also keeps packing material dry & strong.
3. Staking of plant to add strength to parcel.
4. Adding protective shredded paper to bottom and sides of box.
5. Plant posistioned into parcel, also additional shredded paper added.
6. Box is then sealed using our parcel tape.
7. Parcel is then secured using strong parcel string.
8. Completed parcel with customer address label.
We have custom designed a tree box to ensure the safe delivery of trees and narrow shrubs to you.
1. The tree wrapped in cardboard to protect the branches.
2. The pot covered in plastic and secured to the bottom of the box.
3. Sealing the outer box and the all important 'This way up'.
4. Ready for despatch.
We now pack most larger orders on a pallet, to make it easier for your delivery to arrive safely.
