Burncoose Nurseries Terms of Business - Short Version

Please click here to view the full conditions of business.

These terms and conditions cover our 2026 website listing and catalogue, and cancels all previous web site listings and catalogues, quotations and price lists and is valid until 31st December 2026.

We only list those varieties of plants of which a reasonable stock is normally carried. Due to demand, seasonality or crop failure some of them may at times be sold out. We do however stock many other varieties in small quantities.
Should your order arrive during inclement weather we suggest that the plants be unpacked and kept cool and moist until conditions improve.

ALL ORDERS ARE SUBJECT TO THE TERMS AND CONDITIONS PRINTED BELOW. ALL PRICES QUOTED IN THIS CATALOGUE INCLUDE VAT WHERE APPLICABLE.
 

Plant Pictures

We aim to give you a clear idea of the nature of the plants we sell.  However, there will always be variations in size, shape and colour between different specimens.
All pictures are for illustrative purposes only. The sizes of individual plants may, of course, vary through the course of the year. Please be aware colours can vary depending on your screen display, be that phone, tablet or computer.

The actual condition of individual plants may of course vary depending on the time of year, the weather and growing conditions.

All plant pictures are copyrighted Burncoose, or we have been given permission by the copyright holder to use.

No rights are given to download any of our pictures and use them for professional use without our consent.

Timing of despatch

Despatch of orders for most of the year will normally be within 3-5 working days from receipt. From March to June, during the busy Spring season, orders may take up to 5-10 working days from receipt to the time of despatch.

We will send out an order acknowledgement via email and inform you if there is to be any delay in fulfilling your order caused by seasonal factors, adverse weather or temporary shortages. 

Payment

Payment may be made by any major recognised Credit/Debit Card (except Diners Card) or PayPal. Payments will be taken at the time of ordering on our website. 

Where orders are placed by telephone or by post, payment will also normally be taken from your credit card at the time of ordering and any refund issued shortly after despatch for any plants which cannot be supplied. We accept no liability if a delivery is delayed because the wrong payment information was provided.

Cheques should be made payable to 'Burncoose Nurseries' and will be processed upon receipt. Any refund will be issued, if necessary, shortly after despatch.

All prices (where applicable) include Value Added Tax at the rate of 20%.  Plants with edible fruits are zero rated for VAT purposes.

We may change prices throughout the year, please check the website for latest prices or ring the office for further information.

Guarantee

We guarantee to replace or refund the cost of plants which fail to survive for a reasonable period of time after delivery providing they have been cared for correctly after delivery and the blame can fairly and reasonably be attributed to the Nursery rather than to extremes of weather or other hazards beyond our control. Please see the full terms and conditions for more details

Substitutes

With your agreement close substitutes will be sent for any items unavailable at the time of despatch unless you advise us that you would prefer a refund instead.  Where orders are prepaid on our website or by cheque and no close substitute is available due to scarcity, seasonal factors or stock shortages a refund for the plant(s) and any carriage and packing (if appropriate) will be made shortly after despatch.

Split Deliveries

We will not charge additional carriage and packing on split deliveries caused by plant shortages (where no close substitute is available) or other factors which are our fault.

If your order is delayed a little because of the growing season or short term unavailability of a particular plant (or plants), we will always contact you to explain the reasons for the delay or offer close substitute plants where we can.

In all other cases’ split deliveries will be charged at normal carriage and packing rates. 

Size restrictions

Specimen or Half Standard (H/Std) trees or taller plants can only be sent by guaranteed overnight courier at the higher carriage rate. Trees of over 2 metres in height may have to be pruned to comply with current courier size restrictions or there may be an additional carriage cost. If this is the case, we will contact you first.

Carriage Surcharges

We are prepared to deliver some orders to The Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and Isles of Scilly. These orders are however subject to a Carriage Surcharge in addition to our standard UK carriage and packing costs for smaller orders. Larger orders over £320.00 can only be sent by pallet at the rates quoted on the current delivery charges page.  Unfortunately, at this time we cannot send orders to private individual in Northern Ireland. 

Exceptionally heavy parcels or split deliveries may also result in additional carriage charges.

Export orders will also be subject to order surcharges.

Cancelling the Contract and Returns

If you wish to return an item which you have received, you have up to 28 days to return it to us. You must contact us in the first 14 days in writing (an email is fine) to advise that you intend to return it.  It must be returned in the same condition that you received it.  Please include your order number, name and address.  We will request a photograph sent to our email address before any refund or replacement can be issued or sent out. Once we have received your return, in good condition, your refund will be processed within 7 working days.

As with returning orders to a shop, it is your responsibility to arrange and pay for the return of any goods that have been supplied correctly and is not the fault of the nursery.  We will not pay the costs of returning an item to us.
Refunds of £5 and under, from online orders, will be added to the customers Burncoose account and not to the original payment method used.

Until we receive the goods you are returning, they are your responsibility. We recommend you use a recorded delivery service, or courier with tracking.

If the item has been damaged upon return, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.