In summary - a totally fantastic experience from end to end . In order :
Burncoose Customer -
- what a lovely website , a huge variety of interesting plants (not just the usual suspects !!) and very fair prices
- order packed and despatched and arrived within 3 days : speedy indeed !
- and with a good quality courier who cares about things not the cheap we know who couriers - so they arrived upright and intact , no damage to the packaging (or thereby the plants) whatsoever
- fantastic quality packaging , they probably could have been turned upside down and would have been fine but you didn’t test those boundaries !
In summary wow , wow , wow and we will most definitely be using you again - we have several new borders to stock, and we’ll be Burncoosing them to the full!
We have just taken delivery of our order from you this afternoon and wanted to write and say we are delighted with it in every way .
Burncoose Customer -
We have never used a mail order nursery before (always having been concerned about potential damage in transit) but encouraged by some friends thought we’d give it a go . We loved the vibe of your website , family owned and run business with a clear passion for their plants , so it was to Burncoose we turned for our first tentative voyage into this space . - the plants were excellent quality
- the plants were well watered (so often in nurseries they are sadly bone dry) and given the rapid arrival had stayed that way , they weren’t distressed at all.
Good healthy plants
Burncoose Customer. -
We were so impressed with the amount of information about your plants particularly best growing conditions,size and degree of hardiness.
Burncoose Customer. -
Lovely plants in excellent condition, came very quickly. I am delighted as always. Congratulations on getting Gold at Chelsea.
Burncoose Customer. -
I'm very pleased with my rose, ordered Tuesday, arrived today, Thursday. Pleased to have your catalogue now, too
Burncoose Customer. -
Royal Mail delivered the goods well before the given time in excellent condition, unpacked and watered and after a couple of hours had recovered from the journey. Thank you.
Burncoose Customer. -
Your plants have been excellent, I have had so many my garden is full after this order.
Burncoose Customer. -
Was very impressed with the packaging and the delivery company - DPD are always reliable they deliver my medical equipment with out any hassle. The plants were in an excellent condition and after a couple of hours they were looking very fresh and healthy. Thank you.
Burncoose Customer. -
Your customer care team were very helpful when my plant went missing, perfect customer service
Burncoose Customer. -
Keep on adding new plants and varieties, plus the care and advice details as the tiny observational comments about how the plants do at Caerhays, how they thrive in shade/sun, soil etc are very helpful and very useful.
Burncoose Customer -
I had problems finding where to enter a discount code but contacted customer services ans they kindly pointed me in the right direction. I also asked for the order to be available a day before the calendar was showing, and to their credit they had the order picked and ready for collection a day order, as we were visiting Cornwall.
Burncoose Customer. -
I find the recommendation of plants that go well the plant you’re looking at interesting and quite an invaluable tool
Burncoose Customer. -
Order got placed in a system as computer thought error in my email so had to phone up to trace what was going on. But all very helpfully sorted out by staff - not a computer!!
Burncoose Customer -
Your video’s are excellent. Your photographs and descriptions are equally good. More importantly, your plants are strong and have obviously been grown and cared for.
Burncoose Customer. -
Too many wonderful plants to choose from making it difficult to know which to order first!
Burncoose Customer. -
Your instructions and especially those on video are invaluable.
Burncoose Customer. -
I bought gift tokens for a friend. She was delighted with the condition her plants arrived in.
Burncoose Customer. -
Website spot on!
Burncoose Customer. -
This is my now go to site!
Burncoose Customer. -
Beautiful plants
Burncoose Customer. -
I have found your quality of plants received by post outstanding. Cannot fault them. Keep it up.
Burncoose Customer. -
Looked up a specific daphne and you were one of the few nurseries which stocked it.
Burncoose Customer. -
It’s an excellent website
Burncoose Customer. -
As always it’s so helpful, especially the comments on some of the plants regarding issues you’ve faced in planting some of them in the best spot, or how they flower early, or thrive or struggle in your conditions at Caerhays, it’s really useful in trying to decide where a rare plant might thrive best in my garden.
Burncoose Customer -
As always it’s so helpful, especially the comments on some of the plants regarding issues you’ve faced in planting some of them in the best spot, or how they flower early, or thrive or struggle in your conditions at Caerhays, it’s really useful in trying to decide where a rare plant might thrive best in my garden.
Burncoose Customer -
As always there are a few species i’d love to see in your stock list, like Petteria and Halimodendron, but as a keen fan of rare plants you do have an amazing collection for sale.
Burncoose Customer -
Excellent selection of plants
Burncoose Customer -
The speed from ordering to delivery was incredible! Packed with care, recipient over the moon.
Burncoose Customer -
The plant that I ordered arrived in excellent condition and looks very healthy. There are only two or three flowers on it but I think the flowering season is almost over by now. With luck it should flower a bit more heavily next spring. Thank you for your prompt attention to my order.
Burncoose Customer -