These terms and conditions cover our 2026 website listing and catalogue, and cancels all previous web site listings and catalogues, quotations and price lists and is valid until 31st December 2026.
We only list those varieties of plants of which a reasonable stock is normally carried. Due to demand or crop failure some of them may at times be sold out. We do however stock many other varieties in small quantities.
Should your order arrive during inclement weather we suggest that the plants be unpacked and kept cool and moist until conditions improve.
ALL ORDERS ARE SUBJECT TO THE TERMS AND CONDITIONS PRINTED BELOW. ALL PRICES QUOTED IN THIS CATALOGUE INCLUDE VAT WHERE APPLICABLE.
Burncoose Guarantee
Burncoose Nurseries always aims to send you only the top quality trees, shrubs and herbaceous plants and guarantees to replace or refund the cost of plants which fail to survive for a reasonable period of time after delivery, providing they have been cared for correctly and the blame can be reasonably and fairly attributed to the nursery, rather than extremes of weather (late frosts, frozen ground, lack of watering, drought etc.) or other pests and hazards which are beyond our control (rabbits, slugs, strimmers, honey fungus etc.). We will request a photograph and other details regarding a dead plant. We will not be held responsible for poor planting and care, extremes of weather, pests, diseases and other hazards beyond our control.
Our specialist and rare plants can be difficult to grow. Please ensure to look at our online care guides for helpful information on planting and caring for your new plants.
We inspect everything carefully in the packing shed before it leaves to ensure that it is in good condition. Our skilled packers also take a great deal of time and effort to pack everything as securely as possible so it does not get damaged in transit. (click here for how we pack your plants) You should however accept that plants which have been shut away from the light may need a little TLC to help them get over the journey, and when dormant in winter, plants may not look anything like you may remember them from last spring or summer. This especially applies to herbaceous plants which may well just look like pots full of compost even though they are not.
Also, we are unable to guarantee that a plant will produce flowers or fruit at a particular time. That’s because it is dependent on many external factors beyond our control, such as the plants age, the availability of water, light and nutrients.
Plant Pictures
We aim to give you a clear idea of the nature of the plants we sell. However, there will always be variations in size, shape and colour between different specimens.
All pictures are for illustrative and guidance only. The size of individual plants may, of course, vary throughout the course of the year. Please be aware colours can vary depending on your screen display, be that phone, tablet or computer.
The actual condition of the individual plants may of course vary depending on the time of year supplied, weather and growing conditions.
All plant pictures are copyrighted Burncoose, or we have been given permission by the copyright holder to use.
No rights are given to download any of our pictures and use them for professional use without our consent.
Orders
The receipt of a website or catalogue order by Burncoose Nurseries from you constitutes an offer to purchase goods upon the terms and conditions outlined below.
Prices
The prices quoted on our website or in our catalogue refer to plants of a particular size. If none of the particular size is available a smaller plant will be substituted and an appropriate pro rata reduction in price will be made and refunded to you after despatch.
Our website prices may change during the year. Catalogue prices are correct at the time of going to press. We reserve the right to change the price of any plant without notice.
All prices (where applicable) include Value Added Tax at the rate of 20%. Plants with edible fruits are zero rated for VAT purposes. Prices may change throughout the year, please see the website to confirm prices.
Carriage and Packing
Orders are subject to a charge for carriage and packing for each consignment according to the schedule shown on the Order Form which applies to United Kingdom deliveries only.
Specimen or Half Standard (H/Std) trees or taller plants can only be sent by guaranteed courier at the higher carriage rate. Trees of over 2.2 metres in height may have to be pruned to comply with current courier size restrictions or there may be an additional carriage cost. If this is the case, we will contact you first.
ORDERS FOR THE HIGHLANDS AND ISLANDS OF SCOTLAND, CHANNEL ISLANDS, ISLE OF WIGHT, ISLE OF MAN AND ISLES OF SCILLY WILL BE SUBJECT TO A SURCHARGE. EXCEPTIONALLY HEAVY PARCELS OR SPLIT DELIVERIES MAY ALSO RESULT IN ADDITIONAL CARRIAGE AND PACKING CHARGES. PLEASE CONTACT THE NURSERY FOR MORE INFORMATION IF REQUIRED. CURRENT SURCHARGE RATES ARE ON THE PACKING AND DELIVERY CHARGES PAGE OF OUR WEBSITE AND IN OUR CATALOGUE.
Unfortunately, at this time we still cannot send orders to private individual in Northern Ireland.
Collection
Anyone wishing to collect plants direct from the Nursery should select 'collect in person' option on the delivery section of the website checkout or mark it clearly on the order form. To avoid wasted a wasted journey we will contact you when your order is ready for collection. We are open Mon-Sat 8.30-4.30 and Sun 10.00-4.00.
We will hold your plants ready for you for a week. If you are unable to collect within the seven days we are holding your plants, please email or phone us to let us know when you will be collecting them. You can choose to pay for your order at the time of ordering or on collection by choosing the preferred option on the payment screen.
Timing of Dispatch
Dispatch of orders for most of the year will normally be within 3-5 working days from receipt. Between March and June, during the busy Spring season, orders may take up to 5-10 working days from receipt to the time of dispatch.
We will deliver your order to the address you specify on your delivery order. It is important that this address is accurate. If the wrong delivery details and instructions are given, this will result in an additional carriage charge to the correct address.
Please be precise about where you would like your order to be left if you are out.
We will send out an order acknowledgment via email and inform you if there is to be any delay in fulfilling your order caused by seasonal factors, adverse weather, or temporary shortages.
We reserve the right to delay despatch of plants if weather conditions are unsuitable for lifting and despatch during periods of drought or extreme cold. Delays can also arise when our regular courier delivery systems are disrupted by third party strike action or extreme weather.
Payment
Payment may be made by any major recognized Credit/Debit Card (expect Diners) Amex or via PayPal. Payments will be taken at the time of ordering on our website or where orders are placed by telephone or post, payment will normally be taken from your card at the time of ordering. We accept no liability if a delivery is delayed because the wrong payment information was provided.
We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorized access to any data, including credit and account details you provide when accessing or ordering from our website, unless this is solely due to our negligence.
Cheques should be made payable to ‘Burncoose Nurseries’ and will be cashed as soon as possible.
All prices (where applicable) include Value Added Tax at the rate of 20%. Plants with edible fruits are zero rated for tax purposes.
We may change prices throughout the year, please check website for the latest pricing, or ring the office for further information.
Promotions
Promotion codes: Only one discount code can be redeemed per customer. A promotion cannot be used in conjunction with any other promotion, unless indicated by Burncoose Nursery.
Discount codes cannot be used for sundry items.
Promotions cannot be used retrospectively.
Substitutes
All plants are subject to availability, and we cannot guarantee that all items will be in stock. We reserve the right to discontinue any products at any time for any reason.
With your agreement, close substitutes will be sent out for any items unavailable at the time of dispatch unless you advise us that you would prefer to wait for the chosen plant to be available or would prefer a refund instead. Where orders are prepaid on our website or by cheque and no close substitute is available due to scarcity, seasonal factors or stock shortages, a refund for the plant(s) and any carriage and packing (if appropriate) will be made shortly after dispatch.
Split Deliveries
We will not charge additional carriage and package on split deliveries caused by plant shortages (where no close substitute is available) or other factors which are solely the fault of the nursery. If your order is delayed because of the growing season or short term unavailability of a particular plant or plants, we will always contact you to explain the reasons behind the delay and offer a substitute where we can. In other cases split deliveries may be charged at the normal rates.
Size Restrictions
Specimen or half standard trees or taller plants can only be sent by overnight courier at the higher carriage rate.
Trees of over 2m in height will be pruned to comply with the current courier size restrictions or there may be an additional cost. If this is the case, we will contact you first before continuing with the order.
Carriage Surcharges
We deliver most orders to the Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and the Isles of Scilly.
These orders are, however, subject to an additional surcharge on top of our standard UK carriage and packing costs for smaller orders. Larger orders over £320 may be sent by pallet at the rates quoted on the current delivery page. Exceptionally heavy parcels or split deliveries may also result in additional carriage rates.
Unfortunately, we are unable to send orders to Northern Ireland at present.
Cancelling and return of orders
Please note that once your order is being processed unfortunately, we cannot amend or cancel your order.
In accordance with the Consumer Credit Act 2013, you have the right to cancel your order with us and receive a full refund if you request cancellation within 14 calendar days after receiving the goods. Please email clear photographs and the reasons for cancelling your order. Please note we do not refund the original delivery cost or cover the expenses of returning the goods.
If you wish to return an item which you have received, you have up to 28 days to return it to us. You must contact us in the first 14 days in writing (an email is fine) to advise us that you intend to return it. It must be returned in the same condition that you received it. Please include your order number, name and address.
Once we have received your return, in good condition, your refund, if applicable, will be processed within 7 working days.
Refunds of £5 and under, from online orders, will be added to the customers Burncoose account and not to the original payment method used.
As with returning orders to a shop, it is your responsibility to arrange and pay for the return of any goods that have been supplied correctly and is not the fault of the nursery. We will not pay the costs of returning an item to us.
Until we receive the goods you are returning, they remain your responsibility.
If the item has been damaged upon return, we reserve the right to hold a percentage of the refund value if the item needs to be reduced in price for resale.
Complaints
If you wish to complain about the quality or performance of our plants or about our service please do not hesitate to email, telephone (01209 860316) or write to us. If we have made a mistake or processed anything incorrectly, we would like to apologise to you personally.
If your plants have been damaged in transit please contact us immediately, so that, if appropriate, we can sort out a replacement or a refund. We will usually request a photograph (preferably by email) so that we can take the matter up with the courier.
If you receive a plant which appears to be in poor condition when you take it out of its box please contact us immediately. We will again request a photograph.
If you receive a plant which genuinely turns out not to be true to name, we will of course replace it or refund you at once
PRIVACY & COOKIES
Details of our privacy policy & cookie policy can be found here.
Liability
We accept unlimited liability for death or personal injury caused by our negligence.
If you have a valid claim in respect of any of our plants based on their quality or condition or failure to meet the specification in our catalogue or on our website within a reasonable time, we will replace them or refund you with the cost of the plants.
In no circumstances (except as outlined in clause 29 above) shall our liability exceed the stated value of the plants themselves.
Our catalogue and website gives pictures and other details about the plants which we sell. You must accept that the colours reproduced in some pictures can vary a little and that some plants do exhibit some variation in flower colour, habit and overall size, especially when grown in different locations in different parts of the country. Descriptions and pictures of particular plants are therefore approximate and for guidance only. The sizes of individual plants may, of course, vary through the course of the year.
Gift Cards
Horticultural Trades Association ('H.T.A') Plant Gift Card may be used in full or part payment for any order (including postage and packing charges).
H.T.A. Gift Card may be purchased on our website or by post or at our cashpoint. Minimum value £5.00. We regret that cash refunds cannot be given when tokens are utilised. Unfortunately, H.T.A. Gift Card cannot automatically be used in payment on the website. Please ring the office and they will be able to guide you through the process which will involve sending a photo of the back of the HTA card, showing clearly the barcode and long card number. This can then be processed through our HTA machine and taken off the order total.
Burncoose Nurseries own gift vouchers can also be purchased online and used in full or part payment for any order (including postage and packing charges)
Physical Vouchers will need to be sent by post to the Nursery before an order can be sent out.
Web vouchers will have a long 16 digit code and this can be entered online at the payment page of your order.
Trade Orders
Trade or Wholesale orders from the United Kingdom and Overseas are welcomed. Contact the Nursery with a list of your requirements for a detailed written quotation. Discounts may also be offered on larger orders of over £600 from genuine landscape architects, designers and contractors ordering from our website or mail order catalogue. Please note however, that our website and retail mail order catalogue already includes sizeable quantity discounts for orders of 3 or 10 of many of the plants listed. For more details please see our Professional Gardener Section.