Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

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I am writing to thank you for your letter. I have just received the replacement Magnolia stellata ‘Jane Platt’ and the Chaenomeles ‘Jet Trail’. It is just this kind of personal attention towards customers that encourages them not only to continue to patronise a company but also to recommend it to one’s friends, which I shall certainly do.

John Merrice -

My order has arrived safely today thanks to the excellent packaging. I am delighted with the quality of the three plants so thank you to all involved.

Diane Willcocks -

Thank you very much for the speedy despatch of my order of Hydrangeas and I should like to complement you on the expert packaging, there are several reputable Nurseries who could learn a lesson from you! I will be contacting you again soon with another order.

Ann Swatland -

Many thanks for the plant order which arrived safely on Thursday pm. As usual expertly packed. Curator Glasgow Botanic Gardens

Paul Matthews -

Just a quick congratulations on your wonderful plant care instructions and information. I was very impressed.

J Webb -

I just wanted to say how pleased I am to have got the Podocarpus salignus yesterday. I feel a bit like a child with a Christmas present! Also thank you to David for pointing out all the plants are from Chile; it had not occurred to me, and is very interesting. Maybe that is where I should look for plants for the damp areas of my garden. Many thanks.

Caroline Stone -

Just to let you know the plants I ordered arrived safely this morning. They are very nice, well branched and I am very pleased. Thank you all.

Giles Reed -

I thought you should be congratulated on the efficiency of your mail order service and the quality of the plants delivered. I shall be placing further orders on the basis of this experience and will recommend you without reservation. Well done.

Renata J Halstead -

Just to say thank you, we received our order and are very pleased with the plants.

Mrs Bunnage -

Thank you very much for my lovely strawberry tree, which I received on Wednesday. It looks in lovely condition and I was very impressed with your packaging. Many thanks.

Candy Keast -

I telephoned the nursery yesterday to let you know that the Cotoneaster tree in my order had arrived with one of its main branches broken very close to the trunk. I did not expect such a prompt response. A replacement has just been delivered which I am pleased to say is in perfect condition. Very many thanks. I shall be very happy to buy from you again, particularly as your stock list is so comprehensive, including many rarer subjects, sometimes difficult to track down!

Rosemary Hiscox -

Thank you for the box of plants, which arrived safely this morning. As usual the Erica and Phormium were perfectly packed – not a leaf out of place.

Richard Focker -

A big thank you to you all. I was very pleased with my plants, packing etc. My first order and not my last.

P Burrage -

Thank you for the order received today. I admit that based on previous experience elsewhere I usually await delivery with a vague sense of uneasiness. However, I need not have worried! The plants are first class and packed so carefully that I have to believe that they enjoyed their journey from Cornwall! I know that they will give me a great deal of pleasure, also your customer service is very good indeed. I look forward to placing further orders with you.

Martin Hollington -

Today my replacement hydrangeas arrived and I cannot praise the packaging of these goods too highly. This is how the person who recommended you originally described it. FAULTLESS! The ‘Annabelle’ which he so highly praised is strong and health as are the other two. I shall look forward to their flowering and know that I shall not be disappointed. Thank you sincerely for your prompt action. With this kind of service your business cannot help but prosper and I shall not hesitate to recommend Burncoose Nurseries to others. With sincere thanks.

Mrs M Walker -

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