Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review

I just wanted to say thanks for the Eucryphia and Corylus which arrived this morning. Super plants in tip top condition, thanks to careful packaging. I am sure I will be ordering again.

Tracey Hicks -

Just a brief line to inform you that my three plants arrived late this afternoon, intact and undamaged. The plants are excellent quality. Please accept my sincere thanks for having provided these when three other nurseries could not, and for the first class service and attention you have given to my order. Many, many thanks.

T T Carter -

I am writing to thank you for your letter. I have just received the replacement Magnolia stellata ‘Jane Platt’ and the Chaenomeles ‘Jet Trail’. It is just this kind of personal attention towards customers that encourages them not only to continue to patronise a company but also to recommend it to one’s friends, which I shall certainly do.

John Merrice -

I am writing to thank you for your letter. I have just received the replacement Magnolia stellata ‘Jane Platt’ and the Chaenomeles ‘Jet Trail’. It is just this kind of personal attention towards customers that encourages them not only to continue to patronise a company but also to recommend it to one’s friends, which I shall certainly do.

John Merrice -

My order has arrived safely today thanks to the excellent packaging. I am delighted with the quality of the three plants so thank you to all involved.

Diane Willcocks -

Thank you very much for the speedy despatch of my order of Hydrangeas and I should like to complement you on the expert packaging, there are several reputable Nurseries who could learn a lesson from you! I will be contacting you again soon with another order.

Ann Swatland -

Many thanks for the plant order which arrived safely on Thursday pm. As usual expertly packed. Curator Glasgow Botanic Gardens

Paul Matthews -

Just a quick congratulations on your wonderful plant care instructions and information. I was very impressed.

J Webb -

I just wanted to say how pleased I am to have got the Podocarpus salignus yesterday. I feel a bit like a child with a Christmas present! Also thank you to David for pointing out all the plants are from Chile; it had not occurred to me, and is very interesting. Maybe that is where I should look for plants for the damp areas of my garden. Many thanks.

Caroline Stone -

Just to let you know the plants I ordered arrived safely this morning. They are very nice, well branched and I am very pleased. Thank you all.

Giles Reed -

I thought you should be congratulated on the efficiency of your mail order service and the quality of the plants delivered. I shall be placing further orders on the basis of this experience and will recommend you without reservation. Well done.

Renata J Halstead -

Just to say thank you, we received our order and are very pleased with the plants.

Mrs Bunnage -

Thank you very much for my lovely strawberry tree, which I received on Wednesday. It looks in lovely condition and I was very impressed with your packaging. Many thanks.

Candy Keast -

I telephoned the nursery yesterday to let you know that the Cotoneaster tree in my order had arrived with one of its main branches broken very close to the trunk. I did not expect such a prompt response. A replacement has just been delivered which I am pleased to say is in perfect condition. Very many thanks. I shall be very happy to buy from you again, particularly as your stock list is so comprehensive, including many rarer subjects, sometimes difficult to track down!

Rosemary Hiscox -

Thank you for the box of plants, which arrived safely this morning. As usual the Erica and Phormium were perfectly packed – not a leaf out of place.

Richard Focker -

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