Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

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Fine for the normal garden enthusiast but I would imagine that people with little or no garden knowledge may be a bit bewildered. However with internet, one can alway do research on any given plant and get further details from any of a number of sources - so just keep up the good work

Burncoose Customer. -

Nice site - being from Cornwall originally, we like to support Cornish businesses and find that the plants are of superior quality to most others. Keep up the good work!

Burncoose Customer -

Maybe a very simple database of plants, conditions required, what soil they grow in, zone, and whether they need shelter, warmth, bog, etc. so that customers can see at a glance if a given plant will suit the situation they want to put it in.

Burncoose Customer. -

Good range of more unusual plants often unavailable on other websites

Burncoose Customer -

RECENTLY RECEIVED MY FIRST ORDER FROM YOU. PLANTS WERE IN SUCH GOOD CONDITION, PROBABLY THE BEST I HAVE HAD AND I SHOP A LOT ONLINE. VERY IMPRESSED.

Burncoose Customer -

I telephoned for some advice and met with a friendly and genuinely helpful response which a) reassured me that I'd made an appropriate choice and b) made it likely I'd visit your site next time I'm in the market (and no doubt needing advice again).

Burncoose Customer -

Only thatfirst choice plant was unavailable

Burncoose Customer. -

Slightly fuller information on plant characteristics and care. The site is geared people who know what they're doing. This is not me.

Burncoose Customer. -

At one time the website was experiencing problems but I left it for a while and it cleared. It was saying refer to webmaster.

Burncoose Customer. -

forgot my password but received immediate e-mail

Burncoose Customer -

You should allow people to opt out of the printed catalogue altogether and maybe have an electronic (paperless) option instead.

Burncoose Customer. -

more information on planting and care of plants would be helpful

Burncoose Customer. -

No problem, when I E mailed a question about size of plant I got a very quick reply.

Burncoose Customer -

None. Found site was very well thought through

Burncoose Customer -

Some idea of pot size on despatch Photos are generally good, but a enlarge facility would be even better.

Burncoose Customer. -

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