Plants by mail order since 1984 - over 4,100 plants online today!
Burncoose Nurseries - part of the Caerhays Estate
Nursery & Gardens open: Mon - Sat 08.30 - 16.30 & Sun 10:00 - 16:00
Pop up café: Open Daily (weather permitting) 10:00 - 15:00 & Sunday 11:00 - 15:00

Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review


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  • My order arrived mid morning safely here in Wales. Most impressive service, plants good quality too. Thank you for your service and keep me informed.

    Robt -

    My order arrived safe and sound. I thought your delivery company did a great job sending out an email yesterday with their ETA. Thanks.

    Charlie -

    I have just received my order and wanted to let you know how pleased I am with the quality and condition of the plants. I will definitely recommend your nursery to friends and family and will not hesitate to use you again. Many thanks for an efficient service.

    Paul Lewis -

    Thank you so much for your plants, which are absolutely wonderful – the best plants I have ever ordered online and certainly out of the league of most local nurseries. A very satisfied customer and your help was very much appreciated.

    Susanne Groom -

    website is clear & comprehensive

    Burncoose Customer -

    Not really - plants bought in previous seasons have always been beautifully packed.

    Burncoose Customer -

    All informations are enough and useful.

    Burncoose Customer -

    absolutely delighted with the quality of the plants you sent, and the safe packaging. Thank you so much

    Burncoose Customer -

    Second purchase from you. Extremely impressed with the quality of the first shrub, careful packaging and speedy delivery.

    Burncoose Customer -

    No problems whatsoever thank you!

    Burncoose Customer -

    The last plats we purchased from you were in excellent order and you also gave us a replacement for a plant we purchased over a year ago which just did not survive - thanks you are superb!

    Burncoose Customer -

    i really like the way the basket stays on the computer indefinitely. It's so annoying to have to re-order if you close the computer down before completing an order which happens with many other suppliers

    Burncoose Customer -

    Apart from the very good web-site and a good range of plants the clincher to buy from you was that I saw you support ShelterBox on your site

    Burncoose Customer -

    Received a phone call to confirm whether I was arranging for the plant to be collected. This was great and made it personal unlike most orders online. I had had some confusion about this on the website.

    Burncoose Customer -

    I was extremely impresed with your selection of Camellias

    Burncoose Customer -

    found the site very hepfulwith the description of plants and shrubs, also very clear instructions regarding planting and aftercare

    Burncoose Customer -

    None and a 'phone cal to you was pleasant and answered my couple of queries immediately

    Burncoose Customer -

    i APPRECIATE THAT INFORMATION IS CLEAR AND HELPFUL.

    Burncoose Customer -

    remebering password-quickly resolved. Knowing the best time for delivery - used phone for advice

    Burncoose Customer -

    Good descriptions and pictures. Easy to navigate website.

    Burncoose Customer -

    Outstanding plant specimens arrived far before the earliest estimated delivery time. This was my first time ordering with Burncoose, and I have to say that I'm extremely impressed-- the product is definitely on par with high-end providers but at an amazing budget price. Wow!

    Burncoose Customer -

    I was satisfied with the process. Showing flowering time of plants is very useful.

    Burncoose Customer -

    I am very impressed with your nursery and have visited when on holiday in the area.

    Burncoose Customer -

    wonderful plants and site. thanks for including NI

    Burncoose Customer -

    no - one of the best if not the best, delivery experiences i have had thanks

    Burncoose Customer -

    Would probably use the website more often if we didn't enjoy coming to Burncoose so much!

    Burncoose Customer -

    Thank you for the safe delivery of my order. The plants arrived in perfect condition thanks to excellent packaging and careful delivery. I hope to do business with you again.

    R Buchan -

    Thanks for the plants that arrived all in excellent condition and all packed with extreme care. “Excellent all round service”.

    Robin -

    Today I went out to buy some new pots for my plants and could hardly believe that my order was waiting for me on the doorstop barely 24 hours later. As I live in Norfolk that really is prompt delivery. Things just got better when I unpacked them to find that I had three beautiful plants in flower. I felt that I had to let you know what a very satisfied customer I am.

    Celia Cheshire -

    I have just received my delivery from you and I am absolutely ecstatic with my plants, the condition, the packing and the friendly deliveryman.

    Betty Smith -

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