Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

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Just a note to say thanks for the delivery of my order, the plants were packaged brilliantly and arrived in perfect condition as usual, but much to the surprise of the delivery driver that plants could be transported via a courier so successfully! The plants themselves look healthy too. I look forward to seeing my new flower bed flourishing.

Helen Ford, Devon -

Received my order on Friday. Well impressed with the service and especially with the packaging, no plastic used apart from plastic netting! Thank you.

Linda Burley -

Thanks for the delivery of excellent plants. I look forward to placing further orders.

Dominic Byrne -

Many thanks for my order. I am delighted and extremely satisfied with the quality of the plants and your service. This was my first order and I am sure will not be my last.

Diane Everton -

Just a quick note to let you know the plants arrived this morning as you stated. Box was well packed, no damage apparent. Plants watered, looking to get them into the garden this weekend. Excellent service.

Martin Oliver -

please don't stop the paper catalogue as suf=ggested in the editorial. The website is great for ordering specific plants once identified but I use the catalogue to get ideas of combinations which would be far more difficult and timeconsuming without a catalgue

Burncoose Customer. -

Tried to login but had trouble but rang your phone number with basket number and every thing was dealt with very efficiently

Burncoose Customer -

Found the advice given on the telephone most helpful and kind.

Burncoose Customer -

none. excellent service. I look forward to them arriving

Burncoose Customer. -

Plants were delivered this morning (Thurs. 26 Jan.) beautifully packed and looking in superb condition. And an extra Helleborus niger marked 'free' on your delivery slip. THANK YOU VERY MUCH. We'd have no hesitation in contacting you again and would also to recommend you to anyone we know. With gratitude, Carolyn Sheasby

Carolyn Sheasby -

Only great service and help from steve

Burncoose Customer -

A very helpfully website along side your wide variety of plants. I am looking forward to seeing how the Luma shrubs/trees develop.

Burncoose Customer -

when up-dating my basket - taking plants in and out - my daughter needed to show me how to do it. Once I understood how it was easy.

Burncoose Customer. -

Have visited your nursery several times whilst on holiday and always find something 'new' to buy.

Burncoose Customer -

Thank you for your new printed catalogue. With reference to Charles Williams’ introduction, please keep the printed catalogue in future years. It is the combination of printed catalogue and on-line ordering that is so helpful. An on-line catalogue is nothing like so convenient and browsing through the different plants available is more difficult (flipping back and forth to compare different plants is so much easier and more enjoyable in the paper version). I think many of your customers would agree! Thanks for your excellent service over many years.

Tony G, Burncoose Customer -