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Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review

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Burncoose Customer -

Very nice to be able to pay by cheque as I don't like entering my details on the web.

Burncoose Customer -

I received my order today and was amazed at the size and health of the 3 Tropaeolum speciosum plants! I am so glad to have such fine service and goods and you will be my first choice from now on; my friends will hear of it also. Many thanks.

Maureen Warwick -

I wish to praise the Customer Service from Sally and Alison who have kindly been emailing me this morning to discuss and offer an alternative plant. This is customer service at it’s very best.

Dee Giblin -

I took delivery of 8 Bamboo and 1 Cotinus and it is only fair to say that all these plants were delivered in excellent condition which was obviously down to your packing and the care of the delivery teams. All the plants are thriving. Many thanks.

Gareth Holden, Pembrokeshire -

I have received my order and it was perfect, from the fantastic packing to the beautiful plants. I will certainly order again and will recommend you to everyone I know. Thank you.

Gill Reeves -

Thank you for the strong looking plants received. They are planted out and I am sure will give much pleasure.

Pauline, North London -

thank you for a trouble free shopping experience.

Burncoose Customer -

A couple of bits were out of stock but a lovely lady phoned me and went through alternatives including waiting for me to look on google if the pictures weren't available on burncoose site.

Burncoose Customer -

I really like burncoose this is my 3rd big order, staff have always been really helpful, i know the delivery can seem pricey but if you consider time to travel to garden centre, find plants and cleaning of the car afterward it isn't so bad especially on a big order.

Burncoose Customer -

Very impressed with your website, along with prompt delivery and friendly staff on telephone. Thank you Burncoose and will continue to use you.

Burncoose Customer -

Very interesting website from a beautiful part of the country.

Burncoose Customer. -

Great site with helpful gardening advice - thanks

Burncoose Customer -

I had to ring you to complete the payment part pf the order otherwise it was very good

Burncoose Customer. -

Dear sir, I would like to complain about my experience with Burncoose Nurseries. I mean how dare you be so polite and helpful when I phoned to order my Fuchsia? All this efficiency is just a disgrace and not something I'm used to. And then, to add insult to injury, my plants arrived Just two days later.... Well wrapped, In perfect condition and according to my instructions. Whatever next?? I hope you have the decency to rectify the above atrocities before I place my next order with yourselves and that you have the courage to display this complaint on your website so as to deter others from having the same pleasant experience I endured. Yours pleasantly disgruntled of Brentwood, Dr. B. Bracken

Dr B Bracken -

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