Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

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Just a brief note to thank all of the staff at Burncoose especially during such terrible weather. You have supplied us with wonderful trees and plants over the years, thankfully in a part of the country where they haven’t been destroyed by the weather. I imagine that you have battled against terrible wind, rain and floods just to go about your normal work and family life, all told an exhausting time. While gardens are of least concern to many people this winter, there will come a time to rebuild and recreate something of beauty, which all humanity needs to offset life’s setbacks. The plants you grow will be there for that time, when those who have lost their cherished gardens will need the stuff of new dreams.

Sian Lloyd, Essex -

I like the way you ring up if any problem with plants ordered and suggestions for substitutes

Burncoose Customer -

I searched the RHS plant finder, you were one of only two mail order sites stocking everything I wanted to look at. Having had a think, I bought two of my original items, {I rejected two others, because my site is exposed and cold} but added a third I found in your stock list.

Burncoose Customer -

In my experience your website is one of the best and at least it doesn't time out! The more information on individual plants the better in my view.

Burncoose Customer -

I had a query and received a quick and informative reply

Burncoose Customer -

couldnt remember previous password and unlikely to remember the new one..but it arrived quickly ( C.2 mins by e-mail)

Burncoose Customer -

In the past have found exceptionally pleasant people at other end of phone at nursery.

Burncoose Customer -

l visited at Christmas time and made purchases. lthought it was a lovely nursery and was made to feel welcome. lwas also given lots of help and advise.Thank you

Burncoose Customer -

Our plants arrived in perfect condition! We are very pleased with the plants…..and the packing team deserve an award! Well done!

Bob Burchi -

Just to advise that my order arrived very well packaged early today. Plants in excellent condition and coincides with no rain and the gardener arriving! Excellent timing! Very many thanks.

Chris Elliott, Guernsey -

My order arrived yesterday afternoon. Excellent plants, very well packed, many thanks. The weather must be making things harder for you too.

Dorothy Saunders -

My collection of Magnolias and Michelia’s have now past over 200 thanks to Burncoose having a first class catalogue, packing etc. All are doing well. Perfect to acquire Magnolias for me.

B D Gayton, Desert World Gardens -

Lovely healthy-looking plants arrived on Thursday, all beautifully packed. Thank you very much.

Felicity Brodie -

Thank you so much for your help in placing my order. I heard today that the plants arrived safely on the Isle of Man and my daughter is DELIGHTED. That is an impressively quick and efficient service. I have been looking for these for nearly a year now. I am sure that you will be receiving more orders from me.

Derek Pitman, Filey -

Thank you, Mrs McVeigh says the tree is a cracker…….Great thanks.

Kim Cobbold, Wiltshire -