Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

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Just a quick note to let you know the plants arrived this morning as you stated. Box was well packed, no damage apparent. Plants watered, looking to get them into the garden this weekend. Excellent service.

Martin Oliver -

please don't stop the paper catalogue as suf=ggested in the editorial. The website is great for ordering specific plants once identified but I use the catalogue to get ideas of combinations which would be far more difficult and timeconsuming without a catalgue

Burncoose Customer. -

Tried to login but had trouble but rang your phone number with basket number and every thing was dealt with very efficiently

Burncoose Customer -

Found the advice given on the telephone most helpful and kind.

Burncoose Customer -

none. excellent service. I look forward to them arriving

Burncoose Customer. -

Plants were delivered this morning (Thurs. 26 Jan.) beautifully packed and looking in superb condition. And an extra Helleborus niger marked 'free' on your delivery slip. THANK YOU VERY MUCH. We'd have no hesitation in contacting you again and would also to recommend you to anyone we know. With gratitude, Carolyn Sheasby

Carolyn Sheasby -

Only great service and help from steve

Burncoose Customer -

A very helpfully website along side your wide variety of plants. I am looking forward to seeing how the Luma shrubs/trees develop.

Burncoose Customer -

when up-dating my basket - taking plants in and out - my daughter needed to show me how to do it. Once I understood how it was easy.

Burncoose Customer. -

Have visited your nursery several times whilst on holiday and always find something 'new' to buy.

Burncoose Customer -

Thank you for your new printed catalogue. With reference to Charles Williams’ introduction, please keep the printed catalogue in future years. It is the combination of printed catalogue and on-line ordering that is so helpful. An on-line catalogue is nothing like so convenient and browsing through the different plants available is more difficult (flipping back and forth to compare different plants is so much easier and more enjoyable in the paper version). I think many of your customers would agree! Thanks for your excellent service over many years.

Tony G, Burncoose Customer -

couldn't find the specific plant, email you and got a prompt helpful response - hence placed an order

Burncoose Customer -

The shrubs have always been well packed in the past and are always in good condition

Burncoose Customer -

delighted to find the plant at your nursery, not one garden centre in epsom has this iris and it is so lovely in winter. I browsed for ages and will surely buy more from you especially the mimosa!!!

Burncoose Customer. -

Non. Marvellous website, could find everything - even when I couldn't remember the name, a colour was sufficient.

Burncoose Customer -