Plants by mail order since 1984 - over 4,100 plants online today!
Burncoose Nurseries - part of the Caerhays Estate
Nursery & Gardens open: Mon - Sat 08.30 - 16.30 & Sun 10:00 - 16:00
Pop up café: Open Thursday-Saturday 10.30 - 14.30 & Sunday 11.00 - 15.00( weather permitting )

Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review


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  • Very impressed with the website, easy to choose and order, no registration which is good for a one time order. Sending care instructions is also a brilliant idea, will definitely be recommending you!

    Burncoose Customer -

    We have received a few orders from you and the plants are always in beautiful condition and very well and safely packaged.

    Burncoose Customer -

    Your website is very good and easy it always has very useful information

    Burncoose Customer -

    All was well. i am very pleased with the excellent condition of the plants and i liked the polythene bags they came in, easy to undo. I feel inspired looking at them. All i have to do now is plant and look after them. Thank you to the team.

    Roger -

    My plant order arrived today. Thank you so much for these glorious plants. My partner was absolutely delighted t receive these wonders as birthday gifts today. Massive thanks again.

    Francesca Davies -

    I'm really impressed with your excellent customer service and wouldn't hesitate to buy from you again or to recommend you. Many thanks

    Sue Walton -

    The plants arrived safely in great shape. Many thanks

    Peter Shotter -

    Well i'd like to know if anyone else could delivery a Magnolia that arrived in that condition fresh out the box in less then 24hrs after left the nursery. Not even a crease in a leaf. I was gobsmacked to be honest!

    Simon -

    Burncoose Geranium vs other retailer. Burncoose plant fully established root ball filling entire pot, stalked, watered and wrapped. Other retailer clearly 9cm tiny seedlings, recently potted up, dry compost. I wish I’d not been mean and bought the other 30 from you. I’ll be back soon.

    Simon -

    This was my first order from Burncoose and I wanted to let you know how impressed I am with your customer service. I will order from you again

    Joy Adams -

    Many thanks and much appreciation to all the team involved in the care of my beautiful ‘Percy Wiseman’ and the great care that has been given to the packing.

    Mary Middleton -

    Just saw your stand at Chelsea! Well done, it's gorgeous! I was thrilled to one of my suppliers at such a prestigious show, Do i have good taste or what? haha Great Stuff

    Julie-Ann -

    Delighted with my purchase and i just want to thank all involved in getting my order sent to me. Such a pleasure to get lovely plants from anyone and i havent been disappointed yet.

    Liz Weedon -

    My Tetrapanax Rex arrived on the date stated, extremely well packed and in perfect condition. Delivery company also faultkess.

    Pete Stelfox -

    I find your site not only good for making purchases but for general information about plants. Because of that when using it just for information I’m often then encouraged to make more purchases.

    Burncoose Customer -

    You usually have excellent plants, quick service and helpful staff

    Burncoose Customer -

    The video links are very useful - perhaps expand those.

    Burncoose Customer -

    although I occasionally use other firm (hayloft) for plants that you do not stock You are always my first choice as plants are always in great shape and really well packed , so they arrive quickly and in top condition

    Burncoose Customer -

    Good clear information given on website, such as flowering time, height and spread, which isn't always the case on other websites.

    Burncoose Customer -

    I bought a Camellia from you a while ago and was very unhappy with the plant supplied. However I was tremendously impressed with your customer service and the manner in which you resolved my concern. I thought you might like to know that this is my main reason for ordering what is a fairly expensive plant from you on this occasion. I know from that experience that I can trust your service implicitly. So thank you for that.

    Burncoose Customer. -

    Good choice and good plants when they arrive

    Burncoose Customer -

    It’s always a joy to visit Burncoose Nurseries we could spend all day there.

    Burncoose Customer -

    Generally an excellent site, and good quality of plants.

    Burncoose Customer -

    Very good website and very useful

    Burncoose Customer -

    Good choice of plants, grown locally and arrive in fab condition.

    Burncoose Customer -

    I have known of Burncoose for so many years I can't remeber when I first heard of you

    Burncoose Customer. -

    You undersell the condition of your plants and how beautifully they are packed. I’ve occasionally ordered from other people. Plants arrive dry, jammed into boxes and even upside down !! I’d give better explanation why your shipping charges can seem high and tempt people to order more for free shipping

    Burncoose Customer -

    Delighted with first order so placing this order for more plants I can't find locally.

    Burncoose Customer -

    As usual very professional service

    Burncoose Customer. -

    I was pleased that you were the only bona fide stockists of Witch Alder I could find!

    Burncoose Customer. -

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