Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review

Confirmation screen didn't appear after returning from Paypal. However, order acknowledgement email was very quickly in inbox.

Burncoose Customer. -

Excellent range of plants and easy to navigate site. Good and clear information on the plants.

Burncoose Customer -

Not really, very helpful information already available.

Burncoose Customer. -

Completing survey to provide feedback to you. I contacted you as an Azalea ordered from you last year appeared to have died. You provided excellent customer service with good advice to diagnose the issue and a replacement plant which was dispatched very quickly. I couldn’t be more impressed and will happily place further orders with you/recommend you to others, well done and many thanks.

Burncoose Customer -

Excellent plants and service

Burncoose Customer. -

No,I have followed your on line advice to take care of my protea plant.I have received my Tasmyn Ruby Protea today,in excellent condition ,one very healthy ,beautiful plant .I am South African ,receiving my protea today has been delightful ??

Burncoose Customer. -

I am extremely pleased with your service ,well packed plant that is very healthy and therefor I have ordered another x 2 protea plants today .

Burncoose Customer -

My daughter uses you on my recommendation.. you have a good range and good plant size.. worth the little bit extra to use you.

Burncoose Customer -

Always find you really helpful any quick on delivery with good quality plants.

Burncoose Customer -

When there was a problem with my order you contacted me straight away and sorted it.

Burncoose Customer. -

Such an excellent, and huge, choice of plants on offer. Clear layout, good photos, plenty of information, all presented in an easy-to-navigate website. The website also works very smoothly and never feels 'clunky' or laboured, for example, when bringing up new info on a particular plant then going back to the main plant list (if that makes sense). A very pleasant experience. Oh, and the plants I received were perfect too.

Burncoose Customer -

You contacted me about a plant I had expressed an interest in (but forgotten about) I wouldn’t have placed this order otherwise- thank you

Burncoose Customer -

I just wanted to take the time to write to thank you for sending such excellent plants out, which arrived in immaculate condition earlier today.
It’s always a bit of a gamble ordering plants online, unseen, to be couriered across the country and they are often small or poor quality or have lost most of their compost when they arrive. Not Burncoose’s!
All intact and beautifully packaged, with very fast delivery. Thank you,

Burncoose Customer -

These plants 6 Populus Candicans Aurora, Abutilon Suntense and a Musa Basjoo arrived today in perfect order , brilliant quality and packaging and bigger than expected, especially the Musa!,
The Abutilon is flowering already!
I think you are the only nursery who supplies this, we had one from you about 20 years ago which eventually died out.
APC is an excellent carrier by the way, always problem free for us

Burncoose Customer -

So far delighted with quality and speedy delivery

Burncoose Customer -

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