Plants by mail order since 1984 - over 4,100 plants online today!
Burncoose Nurseries - part of the Caerhays Estate
Nursery & Gardens open: Mon - Sat 08.30 - 16.30 & Sun 10:00 - 16:00
Pop up café: Open Thursday-Saturday 10.30 - 14.30 & Sunday 11.00 - 15.00( weather permitting )

Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review


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  • Non. Marvellous website, could find everything - even when I couldn't remember the name, a colour was sufficient.

    Burncoose Customer -

    Great selection of hard to find trees.

    Burncoose Customer -

    I WRITE SOFTWARE NOT DISSIMILAR TO YOUR WEBSITE. I AM THEREFORE VERY CRITICAL OF SUCH USER INTERFACES. (SO IS MY BOSS) I COULD FIND NO FAULTS WITH YOUR SITE. MY COMPLIMENTS TO YOUR SOFTWARE ENGINGEERS AND PROGRAMMERS

    Burncoose Customer -

    First order carefully packed & plants in good shape

    Burncoose Customer -

    I orderd and paid for my magnolia on Wednesday 21st Dec and as it was for my wife's Christmas present told her that what I had orded and said it would arrive after Christmas to my surprise it arived today 22nd and is now planted in the garden and will be unveiled on Christmas morning. Well done all of you David Shrimpton. Thank you so much.

    Burncoose Customer -

    have used you before, know you are brilliant!

    Burncoose Customer -

    I KNOW THE QUALITY OF YOUR PLANTS IS VERY GOOD, SO FOR ME ITS NOT JUST ABOUT THE EASE OF USING YOUR WEB SITE, BUT THE WONDERFUL QUALITY OF YOU PLANTS!

    Burncoose Customer -

    Fabulous range - wish I had a bigger garden! Speedy response to telephone stock query from a true plantswoman. Thank you.

    Burncoose Customer -

    Thank you for the excellent service I have received from you over the past year. You have been of tremendous help in enabling me to establish a new garden from scratch. It will take a few years to mature, but the structure is now inplace and I look forward to watching it develop. If and when I need further planting I will be in touch. I have recommended you to my friends.

    Burncoose Customer, November 2011 -

    You have the most wonderful selection of plants I have ever seen!!!

    Burncoose Customer -

    I have in the past founf your plants to be excellent and you staff a pleasure to deal with, unlike some of your competitors e,g, Thornhayes. I have returned to you again, let's hope you are as good this time!!

    Burncoose Customer. -

    Stunning quality plants from this nursery. Very Swift delivery.

    Burncoose Customer -

    I received my order today in very good condition. The plants are looking very healthy and surely good value for money. Thank you for good service.

    A Davies, Surrey -

    The best online plant/tree nursery available. Congratulations.

    Burncoose Customer -

    I found the whole experience very simple and the plants arrived quickly and in very good condition.

    Burncoose Customer -

    Received very helpful advice when I called to ask about hardy Magnolias.

    Burncoose Customer. -

    I (Mrs Datlen) contacted your nursery by telephone and received very helpful advice before finally placing my order, many thanks !

    Burncoose Customer -

    I was pleased that the shopping basket was preserved between visits to the website.

    Burncoose Customer -

    Had to phone my card details through, The person I spoke to was very helpfull

    Burncoose Customer. -

    I liked the genuine and and calm atmosphere of your website. Felt I was there and enjoying the nursery.

    Burncoose Customer -

    Your website is excellent and on the two occasions I phoned, both people I spoke to were most helpful.

    Burncoose Customer -

    An excellent, very informative website.

    Burncoose Customer -

    I have always found your staff very friendly and helpful at RHS shows.

    Burncoose Customer. -

    The fact that my basket was saved and I could return to it without logging in was very handy

    Burncoose Customer -

    I have been looking for these plants in my local nurseries for some time without luck so was delighted to find it available on your website.

    Burncoose Customer -

    I have ordered with you because I was able to find all the plants I wanted on one website - excellent choice.

    Burncoose Customer -

    As an OAP and an Aberdonian (!) - your discounts are always a welcome incentive....had it not been for its arrival today - I may well not have given in to my self indulgent order I was thinking about...LOL

    Burncoose Customer. -

    small problem when saving plants to basket - my fault - and my query was answered quickly and pleasantly.

    Burncoose Customer -

    I found my previous order with you to be swiftly delivered and extremely well packed

    Burncoose Customer -

    I have never ordered plants online before and usually use a local independant nursery, but they couldn't help. After much searching/surfing you were the only nursery I could find able to supply the three plants I wanted! But I have looked at your site many a time before and found it helpful.

    Burncoose Customer -

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