I sent a question via e-mail and had a very quick response. I had sent similar questions to 2 other nurseries and you were the first to reply so that is one of the main reasons I went with you. You also had what I was looking for.
Burncoose Customer -
Lost my basket once, probably my fault and the place where you enter your credit card info was a little unclear. But other than that I really liked it and I liked the selections on the left by catagory.
Burncoose Customer. -
Couldn't initially bring up the correct screen. Found it behind the email page and from then on it was easy.
Burncoose Customer. -
This is hopefully our first of many orders. Look forward to receiving it in due course.
Burncoose Customer -
None yet, but I live in Canada and ordered for my brother in hereford, uk so I hope it goes through OK!
Burncoose Customer. -
after trawling through many websites looking for the specific secies and varieties I wanted I was delighted to find your site. I was impressed that a search by latin name produced results - most other plant websites do not do this, they seem to use "product codes" so you have to find what their code for your desired product is before searching for it - rather counterproductive. I was highly impressed with your range of plants.
Burncoose Customer -
Great site- very easy- well done! (Will donate the vouchers to my brother in the UK if I win!)
Burncoose Customer -
Yours was the only company I could find which stocked the plant I was after (Colletia paradoxa)
Burncoose Customer -
Very user-friendly service, including initial telephoned enquiry
Burncoose Customer -
unusually simple site- I hope my plants live up to expectations
Burncoose Customer. -
Absolutely fantastic range of very interesting plants.
Burncoose Customer -
Prompt proactive response to a stock problem. Helpful advice about planting.
Burncoose Customer -
Excellent web site, very easy to use and full of helpful information. That is the reason for placing my order with you.
Burncoose Customer -
My order is sent as a present to my son who has ordered from you before and been very pleased with the quality of plants and your service.I like to order from you as I live in Cornwall and like to support local businesses
Burncoose Customer -
The best web site for plants I have ever visited.
Burncoose Customer -
Some of the plants I ordered are herbaceous perennials and I wondered if they were going to be alright to order this late in the autumn - but the order went through so I presume it is OK
Burncoose Customer. -
More pictures would be helpful as would final height and width.
Burncoose Customer. -
Fine for the normal garden enthusiast but I would imagine that people with little or no garden knowledge may be a bit bewildered. However with internet, one can alway do research on any given plant and get further details from any of a number of sources - so just keep up the good work
Burncoose Customer. -
Nice site - being from Cornwall originally, we like to support Cornish businesses and find that the plants are of superior quality to most others. Keep up the good work!
Burncoose Customer -
Maybe a very simple database of plants, conditions required, what soil they grow in, zone, and whether they need shelter, warmth, bog, etc. so that customers can see at a glance if a given plant will suit the situation they want to put it in.
Burncoose Customer. -
Good range of more unusual plants often unavailable on other websites
Burncoose Customer -
RECENTLY RECEIVED MY FIRST ORDER FROM YOU. PLANTS WERE IN SUCH GOOD CONDITION, PROBABLY THE BEST I HAVE HAD AND I SHOP A LOT ONLINE. VERY IMPRESSED.
Burncoose Customer -
I telephoned for some advice and met with a friendly and genuinely helpful response which a) reassured me that I'd made an appropriate choice and b) made it likely I'd visit your site next time I'm in the market (and no doubt needing advice again).
Burncoose Customer -
Only thatfirst choice plant was unavailable
Burncoose Customer. -
Slightly fuller information on plant characteristics and care. The site is geared people who know what they're doing. This is not me.
Burncoose Customer. -
At one time the website was experiencing problems but I left it for a while and it cleared. It was saying refer to webmaster.
Burncoose Customer. -
forgot my password but received immediate e-mail
Burncoose Customer -
You should allow people to opt out of the printed catalogue altogether and maybe have an electronic (paperless) option instead.
Burncoose Customer. -
more information on planting and care of plants would be helpful
Burncoose Customer. -
No problem, when I E mailed a question about size of plant I got a very quick reply.
Burncoose Customer -