Prompt proactive response to a stock problem. Helpful advice about planting.
Burncoose Customer -
Excellent web site, very easy to use and full of helpful information. That is the reason for placing my order with you.
Burncoose Customer -
My order is sent as a present to my son who has ordered from you before and been very pleased with the quality of plants and your service.I like to order from you as I live in Cornwall and like to support local businesses
Burncoose Customer -
The best web site for plants I have ever visited.
Burncoose Customer -
Some of the plants I ordered are herbaceous perennials and I wondered if they were going to be alright to order this late in the autumn - but the order went through so I presume it is OK
Burncoose Customer. -
More pictures would be helpful as would final height and width.
Burncoose Customer. -
Fine for the normal garden enthusiast but I would imagine that people with little or no garden knowledge may be a bit bewildered. However with internet, one can alway do research on any given plant and get further details from any of a number of sources - so just keep up the good work
Burncoose Customer. -
Nice site - being from Cornwall originally, we like to support Cornish businesses and find that the plants are of superior quality to most others. Keep up the good work!
Burncoose Customer -
Maybe a very simple database of plants, conditions required, what soil they grow in, zone, and whether they need shelter, warmth, bog, etc. so that customers can see at a glance if a given plant will suit the situation they want to put it in.
Burncoose Customer. -
Good range of more unusual plants often unavailable on other websites
Burncoose Customer -
RECENTLY RECEIVED MY FIRST ORDER FROM YOU. PLANTS WERE IN SUCH GOOD CONDITION, PROBABLY THE BEST I HAVE HAD AND I SHOP A LOT ONLINE. VERY IMPRESSED.
Burncoose Customer -
I telephoned for some advice and met with a friendly and genuinely helpful response which a) reassured me that I'd made an appropriate choice and b) made it likely I'd visit your site next time I'm in the market (and no doubt needing advice again).
Burncoose Customer -
Only thatfirst choice plant was unavailable
Burncoose Customer. -
Slightly fuller information on plant characteristics and care. The site is geared people who know what they're doing. This is not me.
Burncoose Customer. -
At one time the website was experiencing problems but I left it for a while and it cleared. It was saying refer to webmaster.
Burncoose Customer. -
forgot my password but received immediate e-mail
Burncoose Customer -
You should allow people to opt out of the printed catalogue altogether and maybe have an electronic (paperless) option instead.
Burncoose Customer. -
more information on planting and care of plants would be helpful
Burncoose Customer. -
No problem, when I E mailed a question about size of plant I got a very quick reply.
Burncoose Customer -
None. Found site was very well thought through
Burncoose Customer -
Some idea of pot size on despatch Photos are generally good, but a enlarge facility would be even better.
Burncoose Customer. -
Whilst reviewing my basket, I found it difficult to go back to a DETAILED description of the individual plants I had chosen.
Burncoose Customer. -
I understand Guelder Rose is poison - you do not list this on your poison list.
Burncoose Customer. -
None it was very straightforward
Burncoose Customer. -
We are looking forward to visiting nursery & gardens whilst on holiday next spring. Very pleased with quality of plants & packing. Delivery provider is 1st class too.
Burncoose Customer -
None, although delivery charges on overseas orders aren't listed. Not that that matters to be honest!
Burncoose Customer. -
The plants are always excellent and carefully packaged- thank you!
Burncoose Customer -
more pictures so I can see both flower and overall plant shape
Burncoose Customer. -
I ordered this plant from someone last year,but could not remember who. I found out its name by a lot of hard work, but tried a few merchants before thankfully I found you.
Burncoose Customer. -
thank you for being very helpful
Burncoose Customer -