It was fine didn't realise until late in the order you could not get gift wrapping on click and collect.Looking at the site again it was fairly clear if I had read the information given in more detail
Burncoose Customer. -
It would be clearer if you could choose click and collect and then the delivery charge disappears a bit like argos and homebase.
Burncoose Customer. -
Thank you for emailing me today, reminding me that the plant I ordered was now in stock.
Burncoose Customer. -
2 styrax to the isle of man i ordered on monday since when the 2 styrax have had an adventure: a many hundred mile road trip followed by 4 hours on a boat and a 20 mile delivery to us in the back of beyond the delivery people here phoned yesterday pm and delivered by lunchtime today. they were all planted, staked and protected by 4 pm my congrats to you and your delivery associates
Burncoose Customer -
Additionally I received very helpful and useful advice over the telephone
Burncoose Customer -
I find the whole experience with you from ordering to receipt of the order very good and the plants are always excellent quality
Burncoose Customer -
I appreciate your in depth catalogue of plants
Burncoose Customer. -
I return to you as I have confidence that the plants will be healthy specimens
Burncoose Customer. -
I telephoned re the tree height when purchased, so as we would know the vehicle size to bring. The person on the phone was extremely helpful
Burncoose Customer. -
the response to my inquiry was swift and useful
Burncoose Customer. -
Not that I can think of - your website is very comprehensive
Burncoose Customer. -
Love your plants thankyou
Burncoose Customer. -
Have ordered from you before. Always found excellent plants.
Burncoose Customer. -
No. I find being on your newsletter list wonderful and all your helpful videos are my ‘go to’ for advice. Thank you.
Burncoose Customer -
last years plants were excellent and beautiffully packaged
Burncoose Customer. -
None, all very simple and straight forward and telephone number easily seen and supplied in case of any hitches which is nice
Burncoose Customer. -
No, all seems to be covered even care information pops up associated with purchase, which is good.
Burncoose Customer. -
Always good quality plants and excellent customer service.
Burncoose Customer -
This is just to say a big thank you for your excellent service given on my order. It arrived this morning as you said within 5 days. The packing was brilliant, no damage to the tree or box thanks to the APC company. I am really pleased with the Malus John Downie, a well grown tree and a great shape, looking very healthy, Many thanks again. P.V
Burncoose Customer -
you have one of the best selections of shrubs including some very unusual things
Burncoose Customer -
no-i have enjoyed your youtube videos though
Burncoose Customer. -
one of the best websites I've used
Burncoose Customer -
Very pleased you are doing mail order.
Burncoose Customer. -
I found the plant I was looking for which is not widely available.
Burncoose Customer. -
Very good selection of plants. Many unfamiliar ones too. I appreciated seeing more than one photo of each plant so well done for that! Seeing the plant's overall shape and size as well is good as just seeing the flowers is not always helpful. You provide plenty of information on each plant, which I appreciated. Overall, I am well impressed!
Burncoose Customer. -
I recently visited a newly planted woodland garden with some glorious looking plants. They all had a Burncoose label - says it all really !
Burncoose Customer -
Item out of stock first but then you let me know when it was available which was brilliant
Burncoose Customer. -
I appreciate the extra information that is not usually available on other websites
Burncoose Customer. -
only that since finding you, I have really enjoyed using your site and am very appreciative of your help. I am hoping that my brother (who lives in York) might come down in the summer and he has promised to drive me to Burncoose . . . . can't wait!
Burncoose Customer -
Excellent packaging, friendly helpful service.
Burncoose Customer -