Plants by mail order since 1984 - over 4,100 plants online today!
Burncoose Nurseries - part of the Caerhays Estate
Nursery & Gardens open: Mon - Sat 08.30 - 16.30 & Sun 10:00 - 16:00
Pop up café: Open Thursday-Saturday 10.30 - 14.30 & Sunday 11.00 - 15.00( weather permitting )

Customer Quotes

A big thank you to all our customers who send us feedback via our customer and delivery surveys. The surveys and full results can be found when you login to your account 'My Burncoose'

Please click here if you would like to leave us a Trustpilot review


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  • I am very happy with the site, it is clear and precise with all sections.

    Burncoose Customer. -

    I really liked the easy to navigate flowering periods, Jan - Dec, plus the A-Z feature. Also very useful info re: plants for specific location, colour etc.

    Burncoose Customer -

    Although I find ordering on line very useful, I still love looking through your catalogue first and find it very good for reference purposes in general.

    Burncoose Customer. -

    You were very helpful in advising me on plants

    Burncoose Customer -

    On the whole a very nicely designed and user friendly website

    Burncoose Customer. -

    I phoned you to enquire about my order and had a pleasant and informative conversation with one of your staff.

    Burncoose Customer -

    I thought your web site was great!!

    Burncoose Customer -

    My plants have arrived in a good, healthy condition. They are very well packed and have all done well on planting.

    Burncoose Customer -

    The website's so easy to navigate and there's plenty of useful information about the plants. The photos are good too.

    Burncoose Customer -

    It is faster, simpler and better than the competitors.

    Burncoose Customer. -

    Brilliant site! Thank you.

    Burncoose Customer -

    It's a pleasure to deal with you!

    Burncoose Customer -

    Have visited your nursery some time ago - all plants I bought flourished. Thanks.

    Burncoose Customer -

    I think you have a great variety and offer. I enjoy the amount of offered species.

    Burncoose Customer -

    I was trying to place an order for 5 camellias as part of your 37.50 offer which included carriage & packaging but I was being charged for the carriage - but I did ring and your Sally was very helpful and solved the problem for me, thank you

    Burncoose Customer -

    I like your website. Others could do with copying it.

    Burncoose Customer. -

    Just thanks - only place I was able to find a Magnolia Delavayi for my wife.

    Burncoose Customer. -

    Already have done, as I think the option of searching plants by month they flower is Brilliant!! Great as I want a garden that looks good in winter too so does everyonelse!

    Burncoose Customer -

    The plants in my last order were not only well-packaged, they were healthy and are now thriving in the garden. I'm rather inept out there, so I am absolutely delighted with your service and the quality of your plants.

    Burncoose Customer -

    Very comprehensive website, easy to follow and VERY informative about plants.

    Burncoose Customer -

    An excellent and very comprehensive website, full of clear information to make decisions about plants and planting. congratulations on an excellent website.

    Burncoose Customer -

    A bit more detailed information about the individual plants would be helpful. Also some of the plants had no pictures which was a shame as they really help when making selections. Pictures of all the different characteristics of the plants would be great e.g. the flower, foliage and form. The more pics the better, this would definately give you a competitive edge. In general the website is very good and user friendly!

    Burncoose Customer. -

    great to find plants I want all in 1 place and also to find plants not obtainable from garden centre

    Burncoose Customer. -

    I am totally blind so have to use special screen reading sofware (JAWS) to access the information on the computer screen. Some websites are not very accessible to my software, but your site works well.

    Burncoose Customer -

    I think you give helpful information about the plants you supply.

    Burncoose Customer. -

    Our friends always ask us where we bought our beautiful plants, so that is where they go!

    Burncoose Customer. -

    I have found all your Staff to be very helpful and informative, with good product knowledge. We tell all our friends when they see our garden, that all our plants have come from you. They are the best advertisement.

    Burncoose Customer -

    love the website, love the service, keep it up

    Burncoose Customer -

    Further to my visit to your nursery last week, may I confirm safe receipt of the replacement tree. Also may I thank you for the courteous and helpful manner in which you resolved the problem. It has been a pleasure to deal with your company.

    Paul Smith July 2010 -

    Thank you very much for the Daphniphyllum which arrived today. It is a lovely specimen far better than I had expected so I will be pleased to recommend your site to anyone.

    Sydney Watson July 2010 -

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