Due to very high order volumes, there is an order limiting system in place at present. At present orders are taking a week to process. Please be aware that courier deliveries can be delayed, due to high volumes.
Customer Quotes
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Very helpful operator over the phone"

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Thank you Fiona for your time and patience on the phone."

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I was so pleased with my first order. Your delivery costs are high but everything was so well packed that I thought it was worth the extra cost"

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No I found it thoughtfully set out and efficient"

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I am ignorant about buying plants but I loved the options when navigating your web site "

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Excellent customer service. Christine was friendly, knowledgeable and helpful - first class service - thank you"

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The quality of your plants and the excellent packaging and efficient and quick delivery is just the ticket thank you??"

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No, Burncoose website is one of the best in providing plant and cultivation details."

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I have spoken to a member of staff by phone and that was a good experience too. Carry on what you are doing you are doing well."

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The website is brilliant. Plant care and instructions wonderful thank you."

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I tend to find your plants are bigger and healthier than some of the mail order companies I use, and well packages."

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I have found your plants a little bit more expensive than at some other nurseries but they have arrived well packed, well potted and in really good condition so worth the extra."

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Lovely choice of plants"

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Your plants look great and are competitive priced. I have purchased plants that aren't widely sold, so am pleased to find your site."

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I’ve already mentioned you to him.
Ben Latto
65 Walcot Square
London
SE11 4UB"

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Always fantastic service and plants! We’ve been shopping with you for a while and now have a brand new garden to get to grips with - you’ll be seeing a lot of us for the next few months. Thanks for everything! "

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No I think your website is extremely well laid out and easy to navigate "

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I like the fact that if you buy more than one of a plant you get them at a reduced rate"

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Helpful, and knowledgeable staff on phone especially Steve &Lisa (I think)"

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My last order was very carefully packaged."

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Best choice of plants that be looked at. Plentiful information."

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Its one of the best and easiest to use websites for plants. The information about each plant/tree is extremely helpful."

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Interesting selection of plants, a pleasure to browse your website "

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I have been a regular customer (although not big orders) for some years now. I am very happy with the quality of plants and recommend you when I can. "

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Good choice of plants. I found the exact ones I wanted. I’ll be back. "

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It’s very comprehensive. Love the “guides” "

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See above. And the featuring of key people in the organisations incl the Williams family of Caerhayes makes it personal. "

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Good to see such a broad range of cultivars,your help with a substitute plant was very good."

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No problems, in fact the opposite, prompt & helpful response to all enquiries."

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Excellent service, choice and advice"

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