Due to very high order volumes, there is an order limiting system in place at present. At present orders are taking a week to process. Please be aware that courier deliveries can be delayed, due to high volumes.
Customer Quotes
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"
Not really a problem, but when plants are available or not available at present, perhaps a way of sorting these e.g. Available at the top. I do like the reminder system though to notify when the plant is in stock again and the date of estimated arrival."
Burncoose Customer. - 24 Apr 2020"
The wealth of information about each plant is fascinating. By far the most in depth compared to other sites. The "Tips & Advice" & "Other Suggestions" are great, as are some unique information "Good to Know" e.g. on the Berberis Darwinii. It would make a brilliant project / job for somebody interested to push all your information out to the public with an interest in horticulture, you have a great collection of knowledge. "
Burncoose Customer - 24 Apr 2020"
Plant information very full and useful"
Burncoose Customer. - 23 Apr 2020"
Thank you for all your encouragement and help today. I’m so relieved and happy to have the order go through. Thank you so much. "
Burncoose Customer - 23 Apr 2020"
Thanks for keeping going during these strange times, lovely to be able to keep growing things."
Burncoose Customer. - 22 Apr 2020"
I was worried I wouldn't be able to get my order accepted because of Covid19. However, my basket was saved as you promised, and by getting up early I was able to send it off and get it processed the next day. Thank you. "
Burncoose Customer. - 22 Apr 2020"
I have always been very pleased both with the service and plants that I've received from Burncoose, so naturally make Burncoose my first port of call when looking for a specific shrub or tree"
Burncoose Customer - 21 Apr 2020"
Continue with the printed catalogue as it’s a pure joy receiving in winter months. Fantastic nursery."
Burncoose Customer - 21 Apr 2020"
No improvement necessary; you are doing an excellent job in these very difficult times"
Burncoose Customer - 21 Apr 2020"
No - an extremely informative and helpful website already."
Burncoose Customer. - 20 Apr 2020"
You took my order when other sites failed, thank you."
Burncoose Customer. - 20 Apr 2020"
Great website ! Love the care guides "
Burncoose Customer - 19 Apr 2020"
The quality of your plants and delivery is superb, and as a result I would reccomend you to anybody. Thank you. My garden looks fantastic thanks to you!"
Burncoose Customer - 19 Apr 2020"
Great website, particularly like the notify when available which we have used on several occasions, "
Burncoose Customer - 18 Apr 2020"
We have always received beautiful plants, well packed. "
Burncoose Customer - 18 Apr 2020"
Have already received my order of ornamental grasses and am very pleased with them and the service you give. Thanks"
Burncoose Customer - 18 Apr 2020"
No improvement possible. We are more than impressed with the packaging, plastic bags around the pots and the support sticks. Brilliant."
Burncoose Customer - 18 Apr 2020"
I have used your mail order on a few occasions in the past and always have been impressed by the plant quality and the good packaging."
Burncoose Customer - 17 Apr 2020"
the only problem was that you were incredibly busy because of Covid-19. The website works well."
Burncoose Customer. - 16 Apr 2020"
I love the quality of your plants and the care with which they are packed. It is also a real pleasure to visit the nurseries and talk to your staff who are very helpful and well informed."
Burncoose Customer - 16 Apr 2020"
A great range of plants available."
Burncoose Customer. - 16 Apr 2020"
Considering the challenges of coronavirus I think that you have provided a very good service. I await an update on my order and delivery details in due course."
Burncoose Customer - 15 Apr 2020"
you are always on time and the plants always beautifully wrapped and safe"
Burncoose Customer - 15 Apr 2020"
Only the problems associated with the Coronavirus crisis, otherwise you were, as always, ace."
Burncoose Customer. - 14 Apr 2020"
No, I think your website is brilliant. You seem to have taken over a lot of the information previously on the RHS website - congratulations!"
Burncoose Customer - 13 Apr 2020"
Great choice of plants. better than average website , especially about max. height and width of shrubs. Ditch the hard copy catalogue, I bin every one for every Company. A complete waste of your money."
Burncoose Customer. - 12 Apr 2020"
None at all.very informative about restrictions and tried the next day and hey presto my order was placed "
Burncoose Customer - 12 Apr 2020"
None, excellent site Very user friendly "
Burncoose Customer - 10 Apr 2020"
Excellent site, thank you Looking forward to the order, 1st order I have done with you "
Burncoose Customer - 10 Apr 2020"
Thanks for still being open during covid season! Hoping to get planting some new plants soon.
"
Burncoose Customer - 10 Apr 2020
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