6th January 2021. In line with the current government lockdown rules, Burncoose Nurseries is closed to visitors. However at present we are able to offer click and collect to local customers. This will be weekdays only, not weekends.
Mail order is continuing as normal. However please allow extra time for the couriers to deliver, once despatched from us. Sorry to say that some depots are experiencing high volumes of traffic, also staff shortages.
Customer Quotes
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"
I received my plants to day and was so impressed
a) by the careful way they were packed
b)by the plants themselves so strong and healthy
I live on the east coast of Scotland and have always been concerned about buying plants from the far south but these plants are in such good condition I am hopeful that they will thrive ."

"
Impressed: the order came promptly after ordering, the plants were well packed and in excellent condition. In your catalogue you have a good range of shrubs including some unusual ones. Your Clematis Growing Guide is very handy - concise and easy to follow. I have not looked to see if you have any other growing guides on your website."

"
Very quick, absolutely delighted, can think of nothing that you could improve upon. Cheaper would be good!"

"
I always do. Also use you for my clients. "

"
Your order processing is highly efficient and plants are safely but ecologically packaged and arrive in excellent condition! "

"
Great website. Clear, concise with good illustration and information "

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I had a v quick and clear reply to my email asking about possible collection. Many thanks"

"
Just to say I am SO excited to receive my two trees I have ordered - they are for my Birthday and they will look so gorgeous!"

"
I was very impressed that I could express an interest in a plant and then be notified by email when it was in stock"

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I phoned the order and it was expertly handled efficient and the young lady was well informed and most polite."

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Your plants are excellent. Only one failure over the winter."

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Ordered by telephone - very helpful member of staff"

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I don’t think so: it’s very helpful and comprehensive."

"
I like the fact the some of your stick is British grown. Also that you ask customer to state dates they will not be available for delivery ."

"
very helpful lady on the phone."

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Customer service first class and very helpful in giving advice."

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Very pleased with the service with last delivery"

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Your website is so helpful and informative, but BEFORE order is placed. This is generous and shows our shared furvour for growing"

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Your explanation of planting requirements is the best I have ever encountered"

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Your existing planting tips are useful so please continue"

"
My plant arrived within 5 days, beautiful condition and very healthy."

"
Very very nice gentleman took my order I found that he was so very helpful and a pleasure to deal with burncoose nurseries."

"
Thank you so much for your efficiency and approachability on the phone - friendly and exemplary customer service."

"
Fantastic range of plants that I am unable to source from our local garden centres. Very good delivery service, everything well packed. Looking forward to seeing all the new plants blooming!"

"
Over the years I have found your staff most helpful and informative. The plants arrive in excellent condition and thrive. When I had a cystus (broom) that didn't it was sorted efficiently after photo etc. & due time."

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No, the people at the end of the phone are always extremely knowledgeable andhelpful if the need arises."

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The speed of confirmation emails is excellent."

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Very helpful advice has been given when I have phoned for advice on plants. Thank you. "

"
Excellent website"

"
Only to say thank you for previous excellent purchases"

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